Sales Service Representative

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Job Title:        Sales Service Representative

Department:  Packaging

FLSA Status: Non-Exempt

Summary/Job Objective:

Providing support related functions in a fast-paced environment this position will be involved in the coordination of sales support duties related to export trading.

Duties and Responsibilities:

Multi-faceted in scope, duties include but are not limited to:

  • Manage order files and communications. Included are: Coordination by phone and e-mail, with staff, customers, agents and suppliers to facilitate the production and delivery of paper and pulp orders to import and export markets.
  • Coordinate documentation and logistics.
  • Order processing.
  • Handle inquiries from traders, customers, and suppliers.
  • Troubleshoot problems encountered during the various stages from order receipt to final billing process.
  • Occasional overnight travel required. 

 Experience and Qualifications:

Preferred qualifications:

  • 4-year college degree
  • Customer service/logistics experience in the commodity and/or transportation industries
  • Computer-oriented with proficiency in Word, Excel and Outlook 
  • Bilingual in Spanish not required, but a plus
  • Be able to work in a fast-paced environment
  • Excellent verbal and written communication
  • Energetic, go-getter attitude
  • Detail oriented and can multi-task
  • Must be a team player and be able to work in a multi-cultural environment


Please note this position is located in Novato, California - USA.  All who are interested are encouraged to apply.  However, at this time there is no relocation assistance for this position.

Or, know someone who would be a perfect fit? Let them know!



88 Rowland Way
94945 Novato Directions +1 415 927 1700 View page

Workplace & Culture

We believe sustainable business growth is all about people, and the relationships and partnerships we cultivate.

 Our vision—to surpass expectations—energizes all who work here. Our diversity, comprehensive skills, knowledge, experience and passion enable us to offer a broad range of world-class sales, marketing, logistics and financial services.

Our professionals empower each other to be creative and decisive. We build strong, agile global teams that align toward common goals. We care about each other, our business partners and the communities in which we work and live.

No matter which CellMark office you join—in any corner of the world—you will become part of our established culture and committed to surpass your own expectations, as well as those of our business partners.

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